Your Questions, Our Answers
We’re here to make every part of your EVOLV Lights experience as smooth as possible.
Explore our FAQ for quick answers on shipping, returns, product safety, and more—everything you need to know to shop confidently with us.
What is the delivery time for EVOLV Lights products?
We aim to get your order to you as soon as possible! For UK orders, express shipping typically takes 2-4 business days, while international shipping varies depending on location.
Do you offer a satisfaction guarantee?
Absolutely! We want you to be thrilled with your EVOLV Lights purchase, which is why we offer a 100-day money-back guarantee. If you’re not satisfied, just contact us within 100 days for a hassle-free return.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number so you can monitor its progress every step of the way.
What payment methods do you accept?
We accept a variety of payment options including credit/debit cards, PayPal, and other secure payment providers for your convenience and peace of mind.
Are EVOLV Lights products safe to use overnight?
Yes, all our products are designed with safety in mind and use energy-efficient, low-heat LEDs that are safe for extended use, including overnight.
Can I order EVOLV Lights products as a gift?
Of course! Just let us know, and we’ll make sure your order arrives in gift-ready packaging. Perfect for birthdays, holidays, or just because!
What’s the return policy if my product arrives damaged?
In the rare event of damage during shipping, please contact us with a photo of the damage. We’ll arrange a replacement or a refund right away to ensure your satisfaction.
How can I contact EVOLV Lights for support?
Our support team is here to help! You can reach us by email or through our contact form, and we’ll get back to you within 24-48 hours.